Christian Etienne

I'm a

About

IT Professional working as a Systems Support Technician


I am a Systems Support Technician with four years of experience in IT and over a decade in customer service. I recently completed my Bachelors degree in Cloud Computing from Western Governors University, which has deepened my expertise in cloud technologies and infrastructure management.

I have since spent time learning about Kubernetes and studying for the Certified Kubernetes Administrator (CKA) exam. In addition, I am working towards a Master of Science in Software Engineering at WGU to further advance my skills in software development and cloud-native technologies.

Skill & Tools


Here are some of the skills and tools that I am familiar with and continue to improve on.

  • AWS
    Amazon Web Services is a cloud computing platform by Amazon.
  • Azure Logo
    Azure
    Microsoft Azure is a cloud computing service by Microsoft.
  • Docker
    Docker delivers software in containers using OS-level virtualization.
  • Git/GitHub
    Git is a distributed version control system. GitHub allows for hosting and collaborating on Git repos.
  • Kubernetes Logo
    Kubernetes
    Kubernetes is an open-source container orchestration platform.
  • Go
    Go is an open-source programming language that makes it easy to build simple, reliable, and efficient software.
  • Python
    Python is a high-level, interpreted programming language.
  • Bash Logo
    Bash
    Bash is a Unix shell and command language.
  • Terraform Logo
    Terraform
    Terraform is an open-source infrastructure as code software tool by HashiCorp.
  • Ansible Logo
    Ansible
    Ansible is an open-source software provisioning, configuration management, and application-deployment tool.

Resume

Work Experience


Systems Support Technician

2022 - Present

UMBC Training Centers, Columbia, MD

  • Provided tier 1 and tier 2 help desk support for employees and students, resolving technical issues promptly and effectively.
  • Configured, deployed, and managed servers and lab machines for student learning environments, by writing and leveraging Bash and PowerShell scripts, and Ansible.
  • Managed company devices, users, security policies, configuration settings, certificates, and other resources in Azure AD and Entra ID.
  • Analyzed, researched, and documented unknown issues and processes for remediation.

Technical Support Engineer

2021 - 2022

Thrive NextGen, Bethesda, MD

  • Collaborated with a team of three at Stone Ridge School of the Sacred Heart to provide comprehensive IT support for approximately 1,000 users, including students, faculty, and staff.
  • Built, deployed, and maintained a variety of systems, including Windows, macOS, and Linux computers.
  • Managed devices such as computers and iPads using Mobile Device Management (MDM) solutions, including Jamf Pro, Intune, and Kaseya.
  • Installed, monitored, and troubleshooted network and infrastructure devices, ensuring optimal performance and security.

Education


Master of Science in Software Engineering

Expected December 2025

Western Governors University

Currently pursuing an M.S. in Software Engineering at WGU, focusing on advanced software development methodologies, cloud-native application design, and DevOps practices, with a goal to enhance my skills in building scalable and efficient software solutions.

Bachelor of Science in Cloud Computing

2024

Western Governors University

I have achieved my B.S. in Cloud Computing from WGU, focusing on AWS technologies, with hands-on experience in cloud architecture, infrastructure management, and DevOps practices, while earning industry certifications to prepare for cloud engineering and solutions architect roles.

Software Developer Foundations

2023

UMBC Training Centers

A comprehensive training program that focuses on developing Python and data analytics skills, covering topics such as Python programming fundamentals, data manipulation and analysis using libraries like Pandas and NumPy.

Certifications


Throughout my time in school and with self study I was able to achieve some of the following credentials. Feel free to verify my certifications or view my badges on Credly.

Projects


These are some of the personal and work projects I have done, with links to the GitHub repositories.

Cloud Resume Challenge

GitHub

Blog Post

A personal project where I built a cloud-based resume using AWS.

  • Developed a cloud-hosted resume website with visitor count functionality using AWS services.
  • Built a static frontend on S3 with HTML/CSS/JavaScript, delivered via CloudFront and a custom domain.
  • Designed a Python Lambda function that interacts with DynamoDB to track and retrieve visitor counts.
  • Automated infrastructure provisioning using AWS SAM templates.
  • Implemented CI/CD with GitHub Actions for continuous integration and deployment.
  • Ensured code reliability with unit tests for backend functionality.

Scripting and Automation Applications

GitHub

Powershell Automation Project

  • Developed a collection of PowerShell scripts to automate routine tasks, enhancing efficiency and reducing manual intervention.
  • Created a user-friendly command line menu system allowing users to execute tasks such as logging daily activities, managing files, and monitoring CPU and memory usage.
  • Implemented Active Directory management scripts to automate the creation and deletion of Organizational Units (OUs), including importing user data from CSV files to streamline user provisioning.
  • Designed SQL Server automation scripts for database management, including creating, deleting, and populating databases and tables with data from CSV files.
  • Employed error handling and logging mechanisms to ensure robust script execution and troubleshooting.