Christian Etienne

I'm a

About

IT Professional working as a Systems Support Technician

I am a Systems Support Technician with four years of experience in IT and over a decade in customer service. After earning my Bachelor's degree in Cloud Computing from Western Governors University, I developed a strong foundation in cloud technologies and infrastructure management.

My learning journey has focused on transitioning into cloud engineering, DevOps, and infrastructure automation. I have dedicated time to mastering tools like Kubernetes, Terraform, and Ansible, and continue to expand my skills in cloud-native technologies and modern IT practices.

Skills & Tools

  • AWS
    Amazon Web Services is a cloud computing platform by Amazon.
  • Azure Logo
    Azure
    Microsoft Azure is a cloud computing service by Microsoft.
  • Docker
    Docker delivers software in containers using OS-level virtualization.
  • Git/GitHub
    Git is a distributed version control system. GitHub allows for hosting and collaborating on Git repos.
  • Kubernetes Logo
    Kubernetes
    Kubernetes is an open-source container orchestration platform.
  • Go
    Go is an open-source programming language that makes it easy to build simple, reliable, and efficient software.
  • Python
    Python is a high-level, interpreted programming language.
  • Bash Logo
    Bash
    Bash is a Unix shell and command language.
  • Terraform Logo
    Terraform
    Terraform is an open-source infrastructure as code software tool by HashiCorp.
  • Ansible Logo
    Ansible
    Ansible is an open-source software provisioning, configuration management, and application-deployment tool.

Resume

Work Experience


Systems Support Technician

2022 - Present

UMBC Training Centers, Columbia, MD

  • Provided tier 1 and tier 2 help desk support for employees and students, resolving technical issues promptly and effectively.
  • Configured, deployed, and managed servers and lab machines for student learning environments, by writing and leveraging Bash and PowerShell scripts, and Ansible.
  • Managed company devices, users, security policies, configuration settings, certificates, and other resources in Azure AD and Entra ID.
  • Analyzed, researched, and documented unknown issues and processes for remediation.

Technical Support Engineer

2021 - 2022

Thrive NextGen, Bethesda, MD

  • Collaborated with a team of three at Stone Ridge School of the Sacred Heart to provide comprehensive IT support for approximately 1,000 users, including students, faculty, and staff.
  • Built, deployed, and maintained a variety of systems, including Windows, macOS, and Linux computers.
  • Managed devices such as computers and iPads using Mobile Device Management (MDM) solutions, including Jamf Pro, Intune, and Kaseya.
  • Installed, monitored, and troubleshooted network and infrastructure devices, ensuring optimal performance and security.

Education


Bachelor of Science in Cloud Computing

2024

Western Governors University

I have achieved my B.S. in Cloud Computing from WGU, focusing on AWS technologies, with hands-on experience in cloud architecture, infrastructure management, and DevOps practices, while earning industry certifications to prepare for cloud engineering and solutions architect roles.

Software Developer Foundations

2023

UMBC Training Centers

A comprehensive training program that focuses on developing Python and data analytics skills, covering topics such as Python programming fundamentals, data manipulation and analysis using libraries like Pandas and NumPy.

Certifications

Feel free to verify my certifications or view my badges on Credly.

Projects

Cloud Resume Challenge

GitHub

Blog Post

A personal project demonstrating cloud-native development and serverless architecture

  • Forrest Brazeal's Cloud Resume Challenge
  • Developed full-stack cloud resume website with real-time visitor tracking using AWS serverless architecture, featuring S3 static hosting, CloudFront CDN distribution, and custom domain integration
  • Built serverless backend infrastructure with Python Lambda functions and DynamoDB for visitor count persistence, demonstrating event-driven architecture and NoSQL database design patterns
  • Automated cloud infrastructure provisioning using AWS SAM (Serverless Application Model) templates and implemented CI/CD pipeline with GitHub Actions for continuous integration and deployment
  • Ensured code quality and reliability through comprehensive unit testing, automated deployment validation, and infrastructure-as-code best practices

Kubernetes Resume Challenge

GitHub

A portfolio project demonstrating enterprise-grade container orchestration and DevOps practices

  • Forrest Brazeal's Kubernetes Resume Challenge
  • Architected enterprise-grade CI/CD pipeline with GitHub Actions, implementing automated testing, security scanning, and multi-environment deployment workflows for containerized PHP e-commerce application
  • Designed production-ready Kubernetes infrastructure featuring ConfigMaps/Secrets management, horizontal pod autoscaling (HPA), health probes, and rolling updates with zero-downtime deployment strategies
  • Implemented infrastructure-as-code patterns with Helm charts and comprehensive automation (40+ Makefile commands), demonstrating platform engineering best practices and AWS EKS migration planning

Command-Line Weather Application

GitHub

A Python-based CLI application demonstrating API integration and user interface design

  • Developed cross-platform command-line weather application with colorful terminal output, supporting multiple location formats including cities, ZIP codes, and GPS coordinates
  • Integrated OpenWeatherMap API with robust error handling, input validation, and comprehensive user experience features including unit system selection and location memory
  • Implemented modular Python architecture with separation of concerns, featuring dedicated modules for CLI interface, API interaction, and configuration management
  • Designed user-friendly interface with dynamic menu system, real-time weather data display, and cross-platform compatibility for Windows, macOS, and Linux environments