Systems Support Technician

2022 - Present

UMBC Training Centers, Columbia, MD

• Provided tier 1 and tier 2 help desk support for employees and students, resolving technical issues promptly and effectively.
• Configured, deployed, and managed servers and lab machines for student learning environments, by writing and leveraging Bash and PowerShell scripts, and Ansible.
• Managed company devices, users, security policies, configuration settings, certificates, and other resources in Azure AD and Entra ID.
• Analyzed, researched, and documented unknown issues and processes for remediation.

Technical Support Engineer

2021 - 2022

Thrive NextGen, Bethesda, MD

• Collaborated with a team of three at Stone Ridge School of the Sacred Heart to provide comprehensive IT support for approximately 1,000 users, including students, faculty, and staff.
• Built, deployed, and maintained a variety of systems, including Windows, macOS, and Linux computers.
• Managed devices such as computers and iPads using Mobile Device Management (MDM) solutions, including Jamf Pro, Intune, and Kaseya.
• Installed, monitored, and troubleshooted network and infrastructure devices, ensuring optimal performance and security.

Bachelor of Science in Cloud Computing

2024

Western Governors University

I have achieved my B.S. in Cloud Computing from WGU, focusing on AWS technologies, with hands-on experience in cloud architecture, infrastructure management, and DevOps practices, while earning industry certifications to prepare for cloud engineering and solutions architect roles.

Software Developer Foundations

2023

UMBC Training Centers

A comprehensive training program that focuses on developing Python and data analytics skills, covering topics such as Python programming fundamentals, data manipulation and analysis using libraries like Pandas and NumPy.